About Us |
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We can send to virtually
any address in the world. Read about your despatch options below.
Delivery
will normally be at your own risk.
Conditions imposed
by card issuers require that if you pay by credit card,
we may only deliver to the address at which your card is registered. |
Unless otherwise requested by telephone,
fax or e-mail, we will provide the optimum delivery service
for your parcel consistent with minimum cost and adequate
speed
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There are often more expensive alternatives
which can include faster delivery, registered delivery and
insurance cover. Sometimes cheaper but slower methods also
exist
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contact us directly
if you require a different service |
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The cost of delivery depends largely
on several factors - where in the world is it to be sent, how quickly
do you want it delivered, how valuable is it, and most important of all,
how heavy or bulky is your order? The first three factors may be known,
but in many cases the weight and bulk cannot be known until your order
is packed. We have around 15,000 stock lines, for most of which we know
the weight. Yet we can also supply around 75,000 other lines from our
suppliers, and we will not usually know the weight of these before they
are delivered to us. Another consideration is that sometimes the packaging
itself can have significant weight - for example heavy items have to be
in strong containers, and delicate items such as windscreens or panels
have to be well-protected.
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Carriers often calculate their charges
to us based on a complex formula involving both weight and dimensions of the package.So even when we know the weight, that might still not fully determine the shipping charge. Also certain countries in Europe
impose a charge for Customs clearance and we can do nothing about that.
There are essentially three methods of
transport. For total weights below about 1.5kg the cheapest transport
to most parts of the world will often be Royal Mail parcel post, but there
are several restrictions, including the value of the parcel as
well as it's dimensions. In Europe and the rest of the world we will mostly
use Air transport up to the point where the third method - surface transport
- becomes cheaper because of increasing weight.
Unfortunately therefore, at the time
you place your order we will often not be able to give you any more than
our best estimation of the cost of shipping. We will quote on our website
the lowest possible carrier cost. We will not proceed with your
order without confirming with you the correct cost. The following indications
are only a guide to enable you to roughly estimate what you may
have to pay for shipping.
We also draw your attention to the
fact that an increasing number of countries levy an additional import
tax or customs duty which is nothing to do with us, but which you do have
to pay. In case of doubt, please contact your own countries' Customs and
Excise department to establish what this charge (if any) may be. You are
strongly advised to ask us for a quotation on shipping costs to Australia,
Hong Kong, New Zealand or Japan and not to use automatic credit card payment.
We may be able to suggest alternative delivery. In the case of Norway
and Switzerland, we need to quote for delivery, so you cannot use automatic
payment.
Mailing options
and prices
for deliveries to |
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Which countries are included in the UK?
The following countries are included in our definition
of the UK for delivery purposes: England, Northern Ireland,
much of Scotland, Wales and all BFPO addresses. For deliveries
to the Republic of Ireland, Scottish Highlands and Islands,
please see our Western Europe delivery rates.
How will it be delivered?
All items delivered to a UK address will be dispatched
using either Royal Mail First Class or Nightspeed 48 hours. There is
a maximum weight of 2 Kilos for Royal Mail, and other
restictions on size and value.
How long will it take to arrive?
To find out when you will receive an item, you need
to consider the availability of the item you ordered and
add it to the stated dispatch time for your chosen destination.
For deliveries to a UK address, dispatch time is 1 or
2 working days. So if you are ordering an item displaying
24-hour availability, you can expect to receive the item
at your door two or three days after you place your order.
When all your goods are in stock, we usually
achieve 'following day' delivery in the UK, although it
can also depend on courier schedules and workloads. This
can sometimes take customers by surprise, and as parcels
require a signature for the delivery driver, there can
be an unnecessary delay.
Be prepared to have someone available to
sign for your goods. We have no control over the time
of delivery, nor whether parcel delivery drivers have
sufficient flexibility to 'leave your parcel next door'
or not. The general rule is if no-one is available to
sign for the goods, a card is left and you then have to
make arrangements with the carrier for personal collection
from a local depot, or a second delivery attempt may be
made.
If your need is particularly urgent, and the parts you
order are in stock, we can - at extra cost - deliver by
the following morning. You will need to order directly
by telephone for this service to be effective
NB: Delivery times to BFPO addresses are dependent on
British Forces Post Office schedules.
How much will it cost? (UK) |
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| UK
Delivery Rates - Royal Mail First Class
/ Nightspeed 48 |
| Requirement |
Per Delivery |
plus per Kilo |
over a
weight of |
Lightweight
via Royal Mail
(up to a maximum of 2Kg) |
£3.30 up to 1 Kg |
£3.02 |
1 Kg |
| Heavier
via Nightspeed 48 |
£10.15 up to 25 Kg |
£2.20 |
25 Kg |
| All prices shown exclude
VAT which is added at the current tax rate |
| Books
: Please note that when a zero-rated VAT item, such
as a book is ordered, VAT must still be charged on
the total cost of postage and packing. |
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Which countries are included in Western Europe?
The following countries are included in our definition
of Western Europe for Air deliveries: Andorra, Austria,
Belgium, Denmark, Faroe Islands, Finland, France, Germany,
Gibralta, Greece, Greenland, Republic of Ireland, Italy,
Liechtenstein, Luxembourg, Monaco, Netherlands, Norway,
Portugal, San Marino, Scottish Islands, Spain, Sweden,
Switzerland, Vatican City State.
Deliveries by surface parcel apply only to: Austria,
Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg,
Netherlands, Norway, Portugal, Scottish Islands, Spain,
Sweden, Switzerland.
How will it be delivered?
There are two different delivery options for Western
Europe addresses. We can choose from Airmail, which takes 1-2 working days to arrive,
or Surface parcel which takes 2-3
working days to arrive, but can carry heavier parcels
more cheaply. A breakdown of the different costs for each
service is detailed in the tables below.
How long will it take to arrive?
To find out when you will receive an item, you need
to consider the availability of the item you ordered and
add it to the stated dispatch time for your chosen destination.
So if you are ordering an item displaying 24-hour availability,
and have Surface parcel as your
dispatch method, you can expect to receive the item at
your door 2-5 days after you place your order.
Please note that Switzerland and Norway impose
an extra £25 for customs clearance.
You are required to ask us for a quotation on shipping
costs to Switzerland and Norway and cannot use automatic
credit card payment. We may be able to suggest alternative
delivery.
How much will It cost? (Western
Europe) |
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| Western
Europe by Air |
| Requirement |
Per Delivery |
plus per Kilo weight |
| Airmail
to Belgium, Ireland, Luxemburg, Netherlands |
£15.00 |
£1.10 all weights |
| Airmail
to France, Germany, Monaco |
£14.50 |
£2.00 all weights |
| Airmail
to other European countries |
£16.50 |
£2.60 all weights |
| Western
Europe by Surface parcel |
| Requirement |
Per Delivery |
plus per Kilo |
over a
weight of |
| Surface
transport to Belgium, Ireland, Luxemburg, Netherlands |
£19.80 up to 20 Kg |
£0.88 |
20 Kg |
| Surface
transport to France, Germany, Monaco |
£21.45 up to 20 Kg |
£1.10 |
20 Kg |
| Surface
transport to other countries |
£38.50 up to 20 Kg |
£1.10 |
20 Kg |
| All prices shown exclude
VAT which is added at the current tax rate |
Books : Please note
that when a zero-rated VAT item, such as a book is
ordered, VAT must still be charged on the total cost
of postage and packing. |
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NORTH AMERICAN CONTINENT DELIVERY
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Which countries are included in North America?
The following countries are considered to be part
of North America for our dispatch purposes: Canada, Mexico
and the 50 states of the USA.
How will it be delivered?
All deliveries to North American continent are by Airmail, taking 2-3 days
How long will it take to arrive?
To find out when you will receive an item, you need
to consider the availability of the item you ordered and
add it to the stated dispatch time for your chosen destination.
So if you are ordering an item displaying 24-hour availability,
and select Priority Express as your dispatch method, you
can expect to receive the item at your door 3-5 working
days after you place your order.
How much will it cost? (American
continent) |
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| America
by Air |
| Requirement |
Per Delivery |
plus per Kilo weight |
| All
destinations |
£24.00 |
£3.00 all weights |
| VAT is not payable for items delivered outside the
EEC |
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Which countries are included in Eastern Europe?
The following countries are considered to be part
of Eastern Europe for our dispatch purposes: Belarus,
Bulgaria, Czechoslavakia, Georgia, Hungary, Moldava, Poland,
Romania, Russia, Slovak republic, Ukraine
How will it be delivered?
All deliveries to Eastern Europe are by Airmail,
taking 3-5 days
How long will it take to arrive?
To find out when you will receive an item, you need
to consider the availability of the item you ordered and
add it to the stated dispatch time for your chosen destination.
So if you are ordering an item displaying 24-hour availability,
and have Priority Express as your dispatch method, you
can expect to receive the item at your door 4-6 working
days after you place your order.
How much will it cost? (Eastern
Europe) |
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| Eastern
Europe by Air |
| Requirement |
Per Delivery |
Per Kilo weight |
| All
destinations |
£24.00 |
£2.80 all weights |
| VAT is not
payable for items delivered outside the EEC |
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REST OF THE WORLD DELIVERY
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Which countries are included in the Rest of the World?
If the country you have selected as your delivery
destination is not included in our lists for UK, Western Europe, Eastern Europe or North America, then we consider it to be in the Rest
of the World for our dispatch purposes. This includes
all countries in Asia (eg: Japan, China, Pakistan, India,
etc.), Australia and New Zealand, all African countries,
Central America (Guatemala, Nicaragua, Panama, etc.),
the Caribbean and South America (Colombia, Chile, Argentina,
etc.).
How will it be delivered?
There are two different delivery pricings for Rest
of the World addresses, which depend upon the freight
rates to different countries. All deliveries are Airmail, which can take anything between 3-10 working
days to arrive, depending on frequency of scheduled flights.
A breakdown of the different costs for each pricing is
detailed in the tables below.
How long will it take to arrive?
To find out when you will receive an item, you need
to consider the availability of the item you ordered and
add it to the stated dispatch time for your chosen destination.
So if you are ordering an item displaying 24-hour availability,
and wish to have it delivered via air you can expect to
receive the item at your door 4-14 days after you place
your order.
| How much will
it cost? (Rest
of the World) |
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| Rest of the World by Air |
| Requirement |
Per Delivery |
Per Kilo weight |
| To low-rate
countries |
£24.00 |
£3.25 all weights |
| To middle-rate
countries |
£24.00 |
£4.00 all weights |
| To higher-rate
countries |
£24.00 |
£4.50 all weights |
| To highest-rate countries |
£26.00 |
£5.00 all weights |
| VAT is
not payable for items delivered outside the EEC |
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